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Hey there!

Everything you need to know about your membership with Madsen Medical Direct Care.

Dr. Madsen is literally at the other end of your phone, either thru the front desk or directly via his cell phone. He makes every effort to return your call or text within 30 minutes to address your question or need.

 
 
 

740-200-3860

This is the only number we use. Please save it to your records.

 

We want to hear from you! To reach Dr. Madsen now you must dial 740-200-3860. This number directs the call to our front desk or to his phone depending on the time of day. You may also text to this number. Please take any old numbers out of your phone/speed dial. 

 

30 Minutes Or Less

Is our strived for response time when you call.

 

Dr. Madsen is literally at the other end of your phone, either thru the front desk or directly via his cell phone. He makes every effort to return your call or text within 30 minute to address your question or need. It is our intention that you should get a solution to your concern the same day that you contact us. If your need doesn’t require a face to face interaction with Dr. Madsen or our regular schedule is full, Dr. Madsen or one of his staff will contact you with a solution by the end of that day. Your concern will not go unanswered when you call.

 

1-2 Days Rx Refills

We request 1-2 days notice for your Rx refills.

 

Generic Rx’s are available at our office.  If you need a Rx refilled, please contact the office or Dr. Madsen requesting them at least 1-2 office days prior to your need so we may get them prepared for you without a wait and to ensure we have your medication in stock. Just as at the pharmacy, we will ask you to sign for them as well as pay for them when you pick them up. 

 

Making Appointments

What if our schedules don't match for same day appts?

 

Please be aware that we are scheduling appointments thru out the day, allowing up to 30-45 minutes with Dr. Madsen when desired and/or needed. If our in person schedule is booked OR if your schedule doesn't allow you an in person appointment that we have available, Dr. Madsen will attend to your concerns/medical needs that same day through text, phone, or video chat. Home visits are available in severe cases for those who are not physically able to drive to the office, text, call or video chat.

 

Phlebotomist

Available on Mondays & Thursdays, 730a-1230p

 

We will have a phlebotomist on site with Quest on Mondays and Thursdays from 7:30 - 12:30.

 

Do we have your email?

Dr. Madsen will use this to communicate with you.

 

An email address is extremely helpful. Please entrust us with yours if you have one. We email invoices the first 3 days of each month indicating your membership fee that is due for the month as well as receipts once a payment is received. There are times as well, that Dr. Madsen will be able to email helpful information to you.